As your trusted local Barnsbury florist, we are committed to delivering only the freshest flowers to our customers across households and businesses in the neighbourhood. We take great pride in sourcing high-quality blooms and carefully handcrafting every arrangement. Our Fresh Flowers Guarantee means that every bouquet we send out is at its very best, so it is beautiful and long-lasting upon arrival.
If your flowers arrive in less than perfect condition, we want to resolve the issue as swiftly as possible. On rare occasions, despite our careful packaging and fast delivery in Barnsbury, fresh flowers can be damaged in transit. Should any item arrive wilted or damaged:
Your satisfaction is our priority. Once we have assessed your claim, we will offer you a suitable solution, such as a replacement bouquet or a full refund.
We guarantee that our fresh flowers will last at least 5 days from the date of delivery, provided they are cared for according to the instructions supplied. If you believe your arrangement did not meet this standard, please contact us promptly, ideally within these five days. We may need a brief description or a photo to help us review your request.
In some cases, natural flower variation may slightly affect the lifespan of blooms. However, if your arrangement fails to meet our freshness window, we will gladly discuss a refund or free replacement for you.
If your complaint is upheld because of damaged, wilted, or missing blooms, you may choose either a full refund or a fresh replacement bouquet to be delivered on a date of your choosing. Refunds will be processed in the original method of payment within a reasonable timescale. If a replacement is preferred, we will prioritise your fresh flowers for fast re-delivery within Barnsbury.
Customer satisfaction is a core value at Barnsbury Florist, and our local reputation depends on our service. Please reach out promptly so we can resolve your issue as quickly as possible.
If you feel unhappy with any aspect of our service, please let us know. Complaints can be submitted in writing or through our website's contact form. Please include your order number and a clear description of your concern, along with photographs if relevant. We take every complaint seriously and always aim to resolve matters efficiently and fairly.
Once your complaint is received, a friendly member of our team will review your case and get back to you as soon as possible—usually within one business day. We will clearly outline the steps we are taking to resolve your complaint, and keep you informed throughout the process.
Barnsbury Florist is honoured to be a trusted, local flower shop serving the Barnsbury community and its businesses. Your peace of mind and satisfaction are at the heart of everything we do. Thank you for choosing us, and please contact us with any questions regarding our Returns, Refunds, and Complaints policy.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
