These Terms and Conditions set out the terms governing your use of the Barnsbury Florist online store and the purchase of goods and services, including all orders for flower delivery made via our e-commerce platform. By placing an order through our website, you agree to these Terms and Conditions. These terms are applicable to all customers in Barnsbury and the surrounding areas who use our online flower delivery services.
To purchase flowers or related products through the Barnsbury Florist website, customers are required to complete our online order form. Please check all information carefully before submitting your order, including recipient details, delivery address, and special instructions.
Once your order is placed, you will receive an electronic confirmation acknowledging receipt of your order. This is not an acceptance of your order or confirmation of a contract. Orders are only accepted and a contract is formed once we have confirmed availability of the items and dispatched a confirmation of your order. If we are unable to fulfil your request for any reason (including unavailability of flowers), we will contact you as soon as possible and arrange a substitute or a refund.
Our online flower delivery service in Barnsbury and surrounding areas operates seven days a week, subject to availability. We aim to deliver at the requested date and time, but this cannot always be guaranteed. We recommend placing orders as early as possible, especially for peak occasions such as Valentine’s Day, Mother’s Day, or Christmas. Orders placed for same-day delivery in Barnsbury must be received before the noon cut-off time; orders received after this time may be delivered on the next working day.
All prices shown on our website, including those for flower arrangements, bouquets, and delivery fees, are in pounds sterling and inclusive of Value Added Tax (VAT) where applicable. The final total, including delivery charges, will be displayed before you submit your order for payment.
Payment must be made in full at the time of ordering using one of our accepted payment methods, including credit card, debit card, or other secure online payment options specified on our checkout page. Barnsbury Florist does not store customer payment details. All payments are processed through secure third-party gateways compliant with PCI-DSS requirements.
We reserve the right to change prices at any time without prior notice. Should there be a pricing error on any item you have ordered, we will inform you as soon as possible and give you the option to cancel your order or proceed at the corrected price.
Barnsbury Florist provides online flower delivery in Barnsbury and neighbouring areas, subject to availability and delivery schedule. Orders are delivered to the recipient’s address as provided by the customer. We cannot accept responsibility for incorrect delivery addresses or postcode errors supplied by the customer.
While we endeavour to deliver on the chosen date and within the specified time slot, unforeseen circumstances (such as adverse weather or traffic conditions) may occasionally affect delivery times. Deliveries to business addresses will be made during business hours. If the recipient is unavailable at the time of delivery, we will follow your delivery instructions, attempt to leave the order with a neighbour, or leave a note to rearrange delivery. Please note that once flowers have been delivered or accepted at the address, we cannot be held responsible for loss or damage.
Some products may be delivered in bud to ensure longer life or may require flowers of similar value and style to be substituted if a specific variety is unavailable. All substitutions are made with the utmost care and attention to ensure the arrangement’s quality and presentation are maintained.
You may cancel or change your order by contacting us as soon as possible after the order has been placed. Orders that have already been prepared or dispatched cannot be cancelled or amended. For scheduled deliveries, we ask for a minimum of 24 hours’ notice for cancellations or changes. For next-day or same-day deliveries, we may be unable to accommodate amendments; please contact us promptly for assistance.
If you wish to cancel a paid-for order that has not yet been dispatched, we will issue a full refund using your original payment method. Refunds will be processed as quickly as possible; however, please allow up to 5 working days for the funds to appear in your account. We reserve the right to refuse cancellation requests that do not comply with these requirements.
Barnsbury Florist takes pride in the quality of flowers and arrangements offered. If you are not satisfied with the flowers or service received, please notify us within 24 hours of delivery. We may require photographic evidence to process claims regarding failed delivery, unsatisfactory item quality, or damage during transit.
Where legitimate claims are upheld, we may offer a replacement arrangement, partial refund, or full refund, depending on the circumstances. Because flowers are perishable items, returns are not always possible. Each case will be assessed individually to ensure customer satisfaction.
Complaints made more than two days after the date of delivery may not be eligible for refund or replacement, unless the issue relates to product longevity.
You are responsible for ensuring all recipient and delivery details are accurate and complete. Please check your information carefully before submitting your order. Errors in the delivery address may lead to delays, failed deliveries, or additional charges. Barnsbury Florist cannot accept liability for loss, damages, or delays resulting from incorrect or incomplete information supplied by the customer.
Barnsbury Florist’s liability for any claim arising out of the supply of goods or services through the website is limited to the price paid for the products, except where such limitations are not permitted by law. Under no circumstances shall we be liable for any indirect or consequential loss, including loss of enjoyment, lost profits, or inconvenience arising from the use of our services or goods.
Nothing in these terms seeks to exclude statutory rights for consumers under UK law or limit liability for death or personal injury caused by negligence, fraud, or any other liability which may not by law be excluded or limited.
We collect and process personal information in accordance with our Privacy Policy and applicable UK data protection legislation. Information provided during the ordering process is used solely for the purpose of fulfilling your order, communicating with you, and improving our services. We do not share customers’ details with third parties for marketing purposes without consent.
By using our service, you agree to the terms outlined in our Privacy Policy, including the use of cookies and tracking for order processing and website usability enhancements.
All content, images, logos, and text on Barnsbury Florist’s website is the property of Barnsbury Florist or its content suppliers and is protected by copyright and other intellectual property rights. Reproduction or use of any material without our prior written consent is prohibited.
These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Any disputes or claims arising out of or relating to these terms, the online flower delivery service, or the use of our website shall be subject to the exclusive jurisdiction of the English courts.
If any provision of these Terms is found to be unenforceable, such provision shall be severed and the remainder of these terms shall remain in effect.
Barnsbury Florist reserves the right to amend, modify, or update these Terms and Conditions at any time, without prior notice. All changes will take immediate effect once published on the website. Please review these terms regularly before placing each order. Your continued use of the website constitutes acceptance of the updated terms.
These Terms and Conditions set out the entire agreement between you and Barnsbury Florist for the sale and purchase of products and supersede any previous agreements, promises, assurances, warranties, or representations. No third party shall have any rights under or in connection with these terms.
If you have any questions regarding these terms or our flower delivery services in Barnsbury and beyond, please contact our customer service team using the methods available on our website. We are committed to providing high-quality online flower delivery and customer care throughout Barnsbury and the surrounding areas.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Barnsbury, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Barnsbury.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
